Description
The Extreme Networks EW 4HR Onsite RMA Service for the 5420F-16MW-32P-4XE-TAA delivers rapid hardware replacement support designed for mission-critical network environments. This service provides a 4-hour onsite response window, ensuring that qualified personnel arrive promptly to replace failed hardware and restore network operations with minimal disruption.
Designed specifically for eligible Extreme Networks 5420F TAA-compliant switches, this RMA-only service focuses exclusively on fast physical replacement of defective components. It is ideal for organizations that require predictable response times and operational continuity without bundled software updates, monitoring, or configuration assistance.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| SKU | 97308-5420F-16MW-32P-4XE-TAA |
| Service Type | Extended Warranty – Onsite RMA Replacement |
| Response Time | Technician dispatched to customer site within 4 hours of service request |
| Coverage Model | Onsite hardware replacement only |
| Eligible Hardware | Extreme Networks 5420F-16MW-32P-4XE-TAA switch |
| Replacement Method | Failed hardware is replaced onsite by authorized service personnel |
| Software Support | Not included; this service does not provide software updates, configuration, or licensing |
| Technical Support | Limited to hardware replacement coordination |
| Proactive Monitoring | Not included |
| Configuration Assistance | Not included |
| Compliance | TAA-compliant |
| Intended Use | High-availability environments requiring rapid onsite hardware recovery |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
