Description
The Extreme Networks EW 4HR Onsite RMA Only Service for 5420M-16MW-32P-4YE-TAA 97308-5420M-16MW-32P-4YE-TAA delivers rapid hardware replacement and onsite response to keep your network infrastructure running with minimal disruption. Designed for mission-critical environments, this service ensures that in the event of a hardware failure, a replacement unit is dispatched and a qualified technician arrives onsite within four hours, subject to service availability and coverage terms.
This RMA Only plan focuses specifically on hardware replacement logistics and onsite intervention. It is ideal for organizations that maintain internal technical teams but require guaranteed fast hardware turnaround and physical support to meet uptime objectives.
With 4-hour onsite response, streamlined RMA processing, and enterprise-grade service backing, this plan supports operational continuity for Extreme Networks 5420M series deployments in demanding enterprise and campus environments.
| Specification | Details |
|---|---|
| Manufacturer | Extreme Networks |
| Service Type | 4-Hour Onsite RMA Only |
| Supported Hardware | 5420M-16MW-32P-4YE-TAA |
| SKU | 97308-5420M-16MW-32P-4YE-TAA |
| Response Time | 4 Hours (Onsite, where available) |
| Service Coverage | Hardware replacement with onsite technician dispatch |
| RMA Processing | Advanced replacement logistics included |
| Technical Support | Access to vendor technical assistance center |
| Parts Included | Replacement parts for covered hardware failures |
| Service Availability | Subject to regional service coverage and contract terms |
| Compliance | TAA Compliant (as indicated by base hardware model) |
| Contract Term | As defined at time of purchase |
| Installation Services | Onsite technician support for hardware replacement only |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
