Description
Extreme Networks 4-Hour Onsite RMA Only Support for 5520-24X-ACDC-BASE-TAA (97308-5520-24X-ACDC-BASE-TAA) delivers rapid hardware replacement service designed to minimize downtime in mission-critical network environments. This support offering provides a 4-hour onsite response for approved hardware failures, ensuring that replacement components are delivered quickly and efficiently.
Designed for organizations that require accelerated recovery times, this RMA-only service focuses on fast parts replacement without bundled technical support services. It is ideal for enterprises, government, and regulated environments requiring TAA-compliant coverage for the Extreme Networks 5520-24X-ACDC-BASE-TAA platform.
With expedited logistics and onsite coordination, this service helps maintain business continuity while protecting your network infrastructure investment.
| Specification | Details |
|---|---|
| Manufacturer | Extreme Networks |
| Service Type | 4-Hour Onsite RMA Only Hardware Replacement |
| Supported Model | 5520-24X-ACDC-BASE-TAA |
| SKU | 97308-5520-24X-ACDC-BASE-TAA |
| Response Time | 4 Hours (Onsite Response for Approved RMA) |
| Coverage Scope | Hardware replacement for manufacturer-confirmed failures |
| Technical Support Included | Hardware replacement service only; does not include bundled advanced technical support |
| Parts Delivery | Expedited delivery with onsite coordination |
| Compliance | TAA Compliant |
| Service Category | Manufacturer Support Service |
| Installation Services | Replacement hardware delivery; installation assistance may require separate support agreement |
| Contract Term | As defined at time of purchase |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
