Description
The Extreme Networks Extended Warranty 4-Hour Onsite RMA Service provides rapid, mission-critical hardware replacement support for the 5520-48SE-ACDC-BASE-TA switch. This service is designed for environments where minimizing downtime is essential, delivering a replacement unit with onsite support within four hours of fault confirmation.
This RMA-only service focuses exclusively on hardware replacement and onsite response. It does not include configuration, software, or proactive support services. Coverage is ideal for enterprises that maintain in-house networking expertise but require fast, reliable hardware recovery to maintain operational continuity.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| SKU | 97308-5520-48SE-ACDC-BASE-TA |
| Service Type | Extended Warranty – RMA Only |
| Response Time | 4-Hour Onsite |
| Coverage Scope | Hardware replacement with onsite support |
| Supported Hardware | Extreme Networks 5520-48SE-ACDC-BASE-TA |
| Support Availability | Based on Extreme Networks service terms and regional eligibility |
| Configuration Support | Not included |
| Software Support | Not included |
| Installation Services | Not included |
| Intended Use | Mission-critical network environments requiring rapid hardware recovery |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
