Description
The Extreme Networks ExtremeWorks 4-Hour Onsite RMA Service provides rapid hardware replacement support for the 5520-48SE-ACDC-BASE switch. This service is designed for mission-critical network environments where minimizing downtime is essential.
With a 4-hour onsite response, Extreme Networks delivers a replacement unit directly to the customer location following fault validation. This RMA-only service focuses exclusively on expedited hardware replacement and does not include configuration assistance, software services, or ongoing technical support.
This offering is ideal for organizations that require fast recovery through onsite replacement while maintaining separate support or management arrangements.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | Hardware Replacement (RMA Only) |
| Support Program | ExtremeWorks |
| Response Time | 4-Hour Onsite Response |
| Covered Hardware | 5520-48SE-ACDC-BASE |
| Replacement Method | Onsite delivery of replacement hardware |
| Configuration Services | Not included |
| Software Support | Not included |
| Technical Support | Not included |
| Contract Coverage | Service entitlement only |
| Intended Use | Rapid recovery for critical network infrastructure |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
