Description
The Extreme Networks EW 4HR Onsite RMA Only Service provides rapid hardware replacement and onsite support for the 5420M-16MW-32P-4YE switch. Designed for mission-critical network environments, this service ensures a four-hour onsite response for approved hardware replacement cases, minimizing downtime and operational disruption.
With RMA Only coverage, this plan focuses specifically on expedited hardware replacement. Once a replacement is authorized, Extreme Networks dispatches the required part and provides onsite assistance within four hours, helping restore your network infrastructure quickly and efficiently.
Ideal for enterprise, campus, and high-availability environments, this service delivers predictable support response times and streamlined hardware replacement logistics to maintain network continuity.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Manufacturer | Extreme Network Inc |
| Service Type | 4-Hour Onsite RMA Only |
| Covered Hardware | 5420M-16MW-32P-4YE |
| SKU | 97308-5420M-16MW-32P-4YE |
| Response Time | 4-Hour Onsite Response (after RMA approval) |
| Support Scope | Hardware replacement only (RMA cases) |
| Onsite Support | Included for hardware replacement events |
| Parts Replacement | Expedited replacement shipment |
| Service Category | Manufacturer Hardware Support Service |
| Service Activation | Requires active contract and approved RMA |
| Service Delivery | Onsite technician with replacement hardware |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
