Description
The Extreme Networks EW 4HR Onsite RMA Only service for 5520-24X-ACDC-BASE provides rapid hardware replacement support designed to minimize downtime in mission-critical network environments. With a four-hour onsite response window, this service ensures that a certified technician delivers replacement hardware directly to your location, helping restore operations quickly and efficiently.
This RMA-only support plan focuses specifically on expedited hardware replacement for the Extreme Networks 5520-24X-ACDC-BASE switch. It is ideal for organizations that require fast recovery times and cannot afford extended outages in campus, enterprise, or data center deployments.
Backed by Extreme Networks service expertise, this 4-hour onsite RMA program delivers dependable turnaround performance and streamlined replacement logistics for maximum operational continuity.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Manufacturer Part Number | 97308-5520-24X-ACDC-BASE |
| Service Type | 4-Hour Onsite RMA Only |
| Covered Hardware | 5520-24X-ACDC-BASE |
| Response Time | 4 Hours Onsite |
| Support Scope | Hardware replacement only |
| Parts Included | Advanced replacement hardware provided onsite |
| Technical Support | Access to Extreme Networks technical assistance for RMA processing |
| Service Coverage | Business hours or as defined in service agreement |
| Service Category | Hardware Support Service |
| Physical Product Shipped | No standalone physical product; service contract only |
| Services & Training | Includes hardware replacement service; does not include training |
| Software Product | Does not include software licenses or software upgrades |
| Discontinued Status | Active service offering |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
