Description
The Extreme Networks 4-Hour Onsite RMA Support for 5520-48SE-BASE-TAA delivers rapid hardware replacement and minimized downtime for mission-critical network environments. Designed specifically for the TAA-compliant 5520-48SE-BASE switch, this enhanced warranty service ensures that failed hardware components are addressed with priority response and onsite replacement within four hours of issue confirmation.
Ideal for enterprise, government, and high-availability environments, this support plan provides expedited RMA processing and professional onsite assistance to restore operations quickly. With Extreme Networks’ advanced service infrastructure, organizations gain predictable support coverage and reduced operational risk.
This service helps maintain business continuity, optimize network uptime, and protect infrastructure investments in performance-driven environments.
| Specification | Details |
|---|---|
| Manufacturer | Extreme Networks |
| Service SKU | 97308-5520-48SE-BASE-TAA |
| Supported Model | 5520-48SE-BASE-TAA |
| Service Type | Enhanced Warranty – Onsite RMA |
| Response Time | 4-Hour Onsite Response (after issue confirmation) |
| Coverage Scope | Hardware replacement only |
| Technical Assistance | Remote diagnostics and coordination |
| Service Delivery | Onsite replacement by authorized technician |
| Compliance | TAA Compliant (aligned to supported hardware model) |
| Contract Term | As specified at time of purchase |
| Intended Use | Enterprise and government network environments |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
