Description
The Extreme Networks EW 4HR Onsite RMA Service for 7520-48YE-8CE-AC-R (97308-7520-48YE-8CE-AC-R) provides rapid hardware replacement and onsite support to minimize network downtime. Designed for mission critical environments, this service delivers a four hour onsite response for eligible hardware failures under the ExtremeWorks support program.
With expedited parts dispatch and certified field engineer assistance, organizations can maintain business continuity and protect network performance. This RMA only service focuses specifically on hardware replacement, ensuring defective components are quickly diagnosed and replaced onsite to restore operations.
Ideal for enterprise and data center deployments requiring high availability, this support option enhances operational resilience and reduces disruption risk.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | ExtremeWorks 4 Hour Onsite RMA Service |
| SKU | 97308-7520-48YE-8CE-AC-R |
| Covered Model | 7520-48YE-8CE-AC-R |
| Response Time | Four hour onsite response after issue confirmation |
| Service Scope | Hardware replacement (RMA only) |
| Parts Delivery | Expedited parts shipment included |
| Onsite Support | Certified field engineer dispatch for installation of replacement hardware |
| Technical Assistance | Remote troubleshooting and case management included |
| Coverage Hours | Business hours support with four hour onsite response where available |
| Contract Term | As defined at time of purchase |
| Service Category | Manufacturer extended hardware support |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
