Description
The Extreme Networks EW 4-Hour Onsite RMA Service for 16720T provides rapid hardware replacement support designed for environments where uptime is critical. In the event of a confirmed hardware failure, a replacement unit is delivered onsite within four hours, minimizing operational disruption.
This RMA-only service focuses exclusively on expedited replacement logistics. It does not include software updates, configuration assistance, or proactive maintenance. Ideal for organizations that require fast physical replacement coverage while managing diagnostics and support internally.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | Extended Warranty – Onsite Return Material Authorization (RMA) |
| Response Time | Replacement hardware delivered onsite within four (4) hours |
| Coverage Level | Hardware replacement only after failure validation |
| Supported Reference | 16720T |
| Included Services | Expedited onsite delivery of replacement hardware |
| Exclusions | Does not include software, configuration, monitoring, or technical support services |
| Logistics Scope | Onsite delivery of replacement unit |
| Contract Type | RMA-only service entitlement |
| SKU | 97308-16720T |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
