Description
The Extreme Networks Extended Warranty 4-Hour Onsite RMA Service provides rapid hardware replacement support designed to minimize network downtime for eligible Extreme Networks equipment. Under this service, a replacement unit is delivered and installed onsite within four hours of a reported hardware failure, subject to service availability and coverage terms.
This service is RMA-only and focuses exclusively on expedited onsite hardware replacement. It does not include software support, configuration assistance, or advanced technical troubleshooting. Ideal for mission-critical environments, this warranty option ensures fast recovery and operational continuity when hardware issues occur.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| SKU | 97308-17104 |
| Manufacturer Part Reference | 17104 |
| Service Type | Extended Warranty with Onsite RMA |
| Response Time | Four (4) hours |
| Service Delivery Method | Onsite hardware replacement |
| Coverage Scope | Hardware replacement only |
| Included Support | Onsite RMA fulfillment for covered hardware failures |
| Excluded Support | Software support, configuration services, remote troubleshooting |
| Coverage Availability | Subject to regional service coverage and contract terms |
| Intended Use | Enterprise and mission-critical network environments |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
