Description
The Extreme Networks EW 4-Hour Onsite RMA Service provides rapid, business-critical hardware replacement support designed to minimize downtime in demanding network environments. Under this service, Extreme Networks dispatches a qualified technician to the customer site within four hours of case acceptance to replace eligible failed hardware.
This onsite Return Merchandise Authorization (RMA) service is ideal for organizations that require fast restoration of network operations and prefer hands-on replacement handled by certified personnel. Coverage is aligned to Service Level 17202 and applies strictly to hardware replacement activities as defined by Extreme Networks’ extended warranty terms.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| SKU | 97308-17202 |
| Service Type | Extended Warranty Onsite RMA Service |
| Response Time | Technician dispatched within four (4) hours of case acceptance |
| Service Coverage | Onsite replacement of eligible failed hardware only |
| Service Level | 17202 |
| Replacement Method | Onsite hardware replacement performed by Extreme Networks |
| Support Scope | Hardware failure replacement; excludes configuration, optimization, or training |
| Contract Type | Extended Warranty (EW) |
| Geographic Availability | Subject to Extreme Networks onsite service coverage and local availability |
| Intended Use | Mission-critical environments requiring rapid onsite hardware replacement |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
