Description
The Extreme Networks EW 4-Hour Onsite RMA Service provides rapid hardware replacement support for eligible Extreme Networks devices under an extended warranty agreement. With a four-hour onsite response window, this service helps minimize network downtime by dispatching a replacement unit directly to your location when a covered hardware failure occurs.
This RMA-only service focuses exclusively on expedited replacement logistics and onsite delivery. It does not include advanced hardware replacement handling, installation assistance, or configuration services. Ideal for environments that require fast response times and predictable service levels to maintain network continuity.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | Extended Warranty RMA Service |
| Response Time | 4-Hour Onsite Response |
| Support Coverage | Hardware Replacement Only |
| Replacement Method | Onsite Delivery of Replacement Unit |
| Installation Assistance | Not included |
| Advanced Hardware Replacement (AHR) | Not included |
| Configuration Support | Not included |
| Coverage Scope | Eligible Extreme Networks device |
| Service Classification | Manufacturer Support Service |
| SKU | 97308-17310 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
