Description
The Extreme Networks EW 4-Hour Onsite RMA Service for 17700 provides rapid hardware replacement support designed to minimize downtime for critical network infrastructure. With a four-hour onsite response window, this service ensures a replacement unit is delivered and installed promptly by an authorized technician after fault diagnosis and approval.
This RMA-only service focuses exclusively on hardware replacement and onsite response, making it ideal for environments that require fast recovery but do not need advanced support features. It helps organizations maintain business continuity while extending the effective operational life of covered Extreme Networks hardware.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| SKU | 97308-17700 |
| Service Type | Extended Warranty – Onsite RMA |
| Response Time | Four-hour onsite response after service request validation |
| Coverage Scope | Hardware replacement only |
| Onsite Support | Included for part replacement and installation |
| Replacement Method | Return Merchandise Authorization (RMA) |
| Eligible Equipment | Extreme Networks 17700 platform |
| Service Availability | Subject to regional service coverage |
| Support Level | Hardware replacement with onsite delivery |
| Contract Type | Service-only entitlement |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
