Description
The Extreme Networks EW 4-Hour Onsite RMA-Only Service provides rapid, on-site hardware replacement support for eligible Extreme Networks equipment associated with part number 17800. This service is designed for environments that require fast physical response without bundled technical support or software services.
With a four-hour onsite response commitment, Extreme Networks dispatches a qualified technician to deliver and replace failed hardware components after fault validation. This RMA-only offering focuses exclusively on hardware replacement logistics and onsite assistance, helping minimize downtime for mission-critical deployments.
This service does not include troubleshooting, configuration assistance, software updates, or proactive monitoring. Coverage applies only to approved RMA cases under the service agreement terms.
| Field | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | Extended Warranty – RMA-Only |
| Response Time | 4-Hour Onsite Response |
| Onsite Support | Included for hardware replacement only |
| Parts Replacement | Included under approved RMA |
| Technical Support | Not included |
| Software Support | Not included |
| Proactive Monitoring | Not included |
| Coverage Scope | Hardware replacement after fault validation |
| Eligible Hardware | Extreme Networks product associated with part number 17800 |
| Service Category | Manufacturer Support Service |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
