Description
The Extreme Networks EW 4-Hour Onsite RMA Service provides rapid, on-site hardware replacement support for eligible Extreme Networks equipment associated with product code 23306. This service is designed to minimize downtime by dispatching a qualified technician with replacement hardware within four hours of case acceptance.
This RMA-only support offering focuses exclusively on expedited hardware replacement and on-site assistance. It does not include software updates, configuration services, or proactive monitoring. Ideal for mission-critical environments, this service helps ensure business continuity through fast response and professional on-site execution from Extreme Networks.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | Enhanced Warranty (EW) |
| Support Coverage | Hardware Replacement (RMA Only) |
| Response Time | 4-Hour Onsite |
| Onsite Support | Included |
| Parts Replacement | Included with onsite visit |
| Software Support | Not included |
| Configuration Services | Not included |
| Proactive Monitoring | Not included |
| Coverage Scope | RMA service for eligible product code 23306 only |
| Contract Type | Service entitlement |
| Delivery Method | Onsite technician dispatch |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
