Description
The Extreme Networks EW 4-Hour Onsite RMA Service provides rapid hardware replacement support to minimize downtime for eligible Extreme Networks equipment. This service ensures that, once a hardware failure is confirmed, a qualified technician is dispatched onsite within four hours to replace the defective unit.
Designed for mission-critical environments, this RMA-only service focuses exclusively on hardware replacement and onsite response. It does not include technical advisory services, software support, or preventive maintenance. Coverage is subject to Extreme Networks service availability and local service conditions.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| SKU | 97308-23307 |
| Service Type | Enhanced Warranty – RMA Only |
| Onsite Response Time | 4 Hours |
| Support Scope | Onsite hardware replacement after failure confirmation |
| Replacement Method | Return Material Authorization (RMA) |
| Coverage Type | Hardware replacement only |
| Technical Support Included | Not included |
| Software Support Included | Not included |
| Preventive Maintenance | Not included |
| Applicable Equipment | Extreme Networks device associated with service ID 23307 |
| Service Eligibility | Subject to Extreme Networks terms and regional availability |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
