Description
The Extreme Networks EW 4-Hour Onsite RMA Service provides rapid hardware replacement with on-site delivery within four hours of case qualification. This service is designed for mission-critical environments where minimizing downtime is essential and immediate hardware restoration is required.
Under this RMA-only service, Extreme Networks dispatches replacement hardware directly to the customer site after failure confirmation. No technical support, configuration assistance, or proactive services are included. This offering is ideal for organizations with in-house networking expertise that require fast, dependable hardware replacement coverage.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | Extended Warranty – RMA Only |
| Response Time | 4-Hour Onsite Replacement |
| Coverage Scope | Hardware replacement only after failure verification |
| Delivery Method | Onsite dispatch to customer location |
| Technical Support | Not included |
| Advanced Hardware Replacement | Included |
| Configuration & Installation | Customer-managed |
| Coverage Eligibility | Valid only for eligible Extreme Networks hardware |
| Service Level | Mission-critical hardware availability |
| SKU | 97308-23309 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
