Description
The Extreme Networks Extended Warranty 4-Hour Onsite RMA Service provides rapid, on-location hardware replacement support for eligible Extreme Networks equipment associated with service identifier 23310. This service is designed to minimize downtime by ensuring a technician arrives onsite within four hours of service eligibility to replace failed hardware components.
This offering includes onsite response and replacement only. It does not include advance hardware replacement, software updates, configuration services, or technical support beyond the RMA process. Ideal for environments where fast physical response is critical to maintaining network availability.
| Field | Details |
|---|---|
| Brand | Extreme Networks |
| Manufacturer Part Number | 97308-23310 |
| Service Type | Extended Warranty |
| Support Coverage | Hardware replacement via RMA only |
| Onsite Response Time | 4 hours (where service is available) |
| Replacement Method | Onsite hardware replacement |
| Advance Hardware Replacement | Not included |
| Technical Support | Not included |
| Software Support | Not included |
| Service Scope | RMA services only |
| Coverage Level | Onsite response |
| Eligible Equipment | Extreme Networks products associated with service ID 23310 |
| Contract Type | Service entitlement |
| Deployment Requirement | Installed base must be eligible and registered |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
