Description
The Extreme Networks 4-Year 4-Hour Onsite RMA Support service is designed to protect your 4120-48MW switch with rapid hardware replacement and priority onsite response. Built for mission-critical network environments, this extended warranty ensures business continuity by minimizing downtime in the event of hardware failure.
With a guaranteed 4-hour onsite response window, certified technicians will arrive promptly to diagnose and replace defective hardware components. This RMA-only service focuses on fast equipment restoration, making it ideal for enterprise campuses, branch offices, and high-availability network infrastructures.
Backed by Extreme Networks expertise, this four-year support plan provides predictable coverage, rapid recovery, and peace of mind for organizations that demand reliable network performance.
| Specification | Details |
|---|---|
| Manufacturer | Extreme Networks |
| Service Type | Extended Warranty – Onsite Hardware Replacement |
| Coverage Term | 4 Years |
| Response Time | 4-Hour Onsite Response |
| Service Scope | RMA Hardware Replacement Only |
| Compatible Model | 4120-48MW Switch |
| Technician Support | Certified Field Engineer Onsite |
| Parts Replacement | Advance Hardware Replacement Included |
| Software Support | Not included |
| Licensing | No software licenses included |
| Product Type | Service Contract (No Physical Hardware Included) |
| Deployment Environment | Enterprise, Campus, and Branch Networks |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
