Description
The Extreme Networks 4HR Onsite RMA Service for 5520-12MW-36W delivers rapid hardware replacement and onsite support to minimize network downtime in mission-critical environments. Designed for organizations that require maximum uptime and fast incident resolution, this extended warranty service ensures that failed hardware is replaced within four hours of issue confirmation.
With onsite RMA-only coverage, certified technicians coordinate immediate replacement of defective components, helping IT teams maintain operational continuity across enterprise, campus, and edge network deployments. This service is ideal for businesses that depend on reliable switching infrastructure and require guaranteed response times.
Protect your investment and keep your network running smoothly with fast, dependable support from Extreme Networks.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | Extended Warranty – Onsite RMA Only |
| Supported Hardware | 5520-12MW-36W Switch |
| Response Time | 4-Hour Onsite Hardware Replacement |
| Coverage Type | Hardware Replacement (RMA) |
| Service Delivery | Onsite |
| Support Scope | Replacement of defective hardware components |
| Ideal For | Mission-critical enterprise network environments |
| Physical Product | No – Service Contract |
| Software Included | No |
| Discontinued | No |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
