Description
The Extreme Networks 4HR Onsite RMA Service for 5520-12MW-36W-TAA provides rapid hardware replacement support designed to minimize downtime in mission-critical network environments. With a four-hour onsite response window, this service ensures that defective hardware is quickly replaced by qualified technicians, helping organizations maintain business continuity and network performance.
Designed specifically for the 5520-12MW-36W-TAA switch, this support plan delivers expedited Return Material Authorization (RMA) processing and onsite hardware replacement. Ideal for enterprise, government, and TAA-compliant deployments, this service enhances operational resilience while reducing risk associated with unexpected equipment failure.
Ensure fast recovery and dependable service coverage with Extreme Networks’ enterprise-grade support commitment.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Manufacturer | Extreme Network Inc. |
| Service Type | 4-Hour Onsite RMA Replacement |
| Supported Model | 5520-12MW-36W-TAA |
| SKU | 97308-5520-12MW-36W-TAA |
| Response Time | 4 Hours (Onsite) |
| Coverage Type | Hardware Replacement (RMA Only) |
| Compliance | TAA Compliant |
| Service Category | Manufacturer Support Service |
| Physical Product | This is a service contract; no physical hardware included |
| Software Included | Does not include software or firmware licenses |
| Discontinued | Currently active service offering |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
