Description
Extreme Networks EW 4HR Onsite RMA Only for 5520-24X (97308-5520-24X) delivers rapid hardware replacement support to minimize network downtime in mission-critical environments. Designed specifically for the Extreme 5520-24X switch platform, this service ensures a qualified technician arrives onsite within four hours after remote issue diagnosis and hardware failure confirmation.
With 4-hour onsite response and RMA-only coverage, this plan focuses on fast part replacement and restoration of operations. It is ideal for enterprise, campus, healthcare, government, and data center deployments where uptime is essential and internal teams require expedited hardware resolution.
Extreme Networks’ global logistics network and expert support resources help ensure reliable service execution, helping organizations maintain performance, resiliency, and operational continuity.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Manufacturer | Extreme Network Inc |
| Service Type | Onsite Hardware Replacement (RMA Only) |
| Response Time | 4-Hour Onsite Response After Diagnosis |
| Coverage Scope | Hardware Replacement Only |
| Remote Troubleshooting | Included Prior to RMA Authorization |
| Parts Included | Replacement Parts for Covered Hardware Failure |
| Labor Included | Onsite Technician for Part Replacement |
| Supported Model | Extreme Networks 5520-24X |
| Service Availability | 24x7 Support Coverage |
| Service Delivery | Onsite |
| Contract Type | Extended Service Agreement |
| SKU | 97308-5520-24X |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
