Description
The Extreme Networks EW 4HR Onsite RMA Only service for 5520-24X-BASE delivers rapid hardware replacement and on-site support to minimize downtime and protect critical network operations. Designed for organizations that require fast response and business continuity, this service provides a four-hour onsite response for eligible hardware failures.
With 4-hour onsite RMA support, certified technicians are dispatched to your location to replace failed hardware components, ensuring your Extreme Networks 5520-24X-BASE switch is restored quickly and efficiently. This service is ideal for mission-critical environments where network availability is essential.
Backed by Extreme Networks’ enterprise-grade support infrastructure, this RMA-only service focuses specifically on hardware replacement logistics and onsite intervention, helping IT teams maintain operational stability and reduce disruption risks.
| Specification | Details |
|---|---|
| Manufacturer | Extreme Networks |
| Service Type | Extended Warranty / Hardware Replacement Service |
| Service Level | 4-Hour Onsite Response |
| Coverage Type | RMA Only (Hardware Replacement) |
| Supported Model | 5520-24X-BASE |
| Response Time | Technician onsite within 4 hours (where available) |
| Parts Replacement | Advanced hardware replacement included |
| Technical Support | Hardware-related support associated with RMA |
| Service Scope | Onsite diagnosis and hardware swap for covered failure |
| Service Eligibility | Requires active support contract and eligible hardware |
| SKU | 97308-5520-24X-BASE |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
