Description
The Extreme Networks EW 4-Hour Onsite RMA Service provides rapid, mission-critical hardware replacement support for the ExtremeSwitching 5520-48SE platform. This service is designed for environments where minimizing downtime is essential and immediate onsite response is required.
Under this coverage, Extreme Networks dispatches a qualified technician and replacement hardware to the customer site within four (4) hours of case approval. The service focuses strictly on Return Material Authorization (RMA) fulfillment and does not include configuration, installation, or advanced technical support beyond the hardware exchange.
This offering is ideal for enterprises that require fast onsite remediation to maintain network availability and operational continuity.
| Specification | Details |
|---|---|
| Manufacturer | Extreme Networks |
| Service Type | Extended Warranty (EW) |
| Support Coverage | Hardware replacement only |
| Response Time | 4-Hour Onsite response |
| Service Method | Onsite technician dispatch |
| Replacement Type | Return Material Authorization (RMA) |
| Covered Device | ExtremeSwitching 5520-48SE |
| Installation Services | Not included |
| Configuration Services | Not included |
| Remote Technical Support | Not included |
| Intended Use | Rapid hardware replacement to reduce downtime |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
