Description
The Extreme Networks EW 4-Hour Onsite RMA Service provides rapid, mission-critical hardware replacement support for the ExtremeSwitching 5520-48SE platform. This service is designed for environments where minimizing downtime is essential and immediate onsite response is required.
Under this coverage, Extreme Networks dispatches a qualified technician and replacement hardware to the customer site within four (4) hours of case approval. The service focuses strictly on Return Material Authorization (RMA) fulfillment and does not include configuration, installation, or advanced technical support beyond the hardware exchange.
This offering is ideal for enterprises that require fast onsite remediation to maintain network availability and operational continuity.
| Specification | Details |
|---|---|
| Manufacturer | Extreme Networks |
| Service Type | Extended Warranty (EW) |
| Support Coverage | Hardware replacement only |
| Response Time | 4-Hour Onsite response |
| Service Method | Onsite technician dispatch |
| Replacement Type | Return Material Authorization (RMA) |
| Covered Device | ExtremeSwitching 5520-48SE |
| Installation Services | Not included |
| Configuration Services | Not included |
| Remote Technical Support | Not included |
| Intended Use | Rapid hardware replacement to reduce downtime |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
Building a Complete AV System?
This product is rarely deployed alone. It’s typically part of a fully integrated AV system. AVENDOR designs, integrates, and supports end-to-end environments—from single rooms to enterprise-wide deployments.
- System Design & Engineering
- Installation & Integration
- Programming & Ongoing Support
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