Description
The Extreme Networks 4-Hour Onsite RMA Only Service for the 5720-24MW switch ensures rapid hardware replacement and minimized downtime for mission-critical network environments. Designed for organizations that require fast restoration of operations, this service provides expedited response with onsite replacement delivery within four hours of issue confirmation, where available.
With this support offering, customers receive priority RMA processing and fast dispatch of replacement hardware to maintain business continuity. Ideal for enterprise, campus, and high-availability network deployments, this service enhances operational resilience by reducing disruption and ensuring reliable infrastructure performance.
This support plan is specifically tailored for the Extreme Networks 5720-24MW platform and delivers dependable service response aligned with demanding uptime requirements.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Manufacturer | Extreme Networks, Inc. |
| Service Type | Hardware Replacement Service (RMA Only) |
| Coverage Level | 4-Hour Onsite Response |
| Supported Model | 5720-24MW |
| Service Delivery | Onsite replacement delivery (where available) |
| Support Scope | Replacement of defective hardware unit |
| Technical Support Included | Not included (RMA Only service) |
| Parts Included | Advanced hardware replacement |
| Contract Term | As defined by service agreement |
| Service Availability | Subject to regional availability |
| Physical Shipment | Replacement hardware shipped onsite |
| Discontinued Product | No |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
