Description
The Extreme Networks EW 4HR Onsite RMA Service provides rapid hardware replacement support designed to minimize downtime for mission-critical network environments. With a 4-hour onsite response window, this service ensures that a replacement unit is delivered and installed promptly after fault diagnosis.
This RMA-only extended warranty service is ideal for organizations that require fast recovery times and on-site assistance without bundled software, monitoring, or training services. Coverage applies specifically to the 5720-48MW platform, helping maintain network availability and operational continuity.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | Extended Warranty – RMA Only |
| Response Time | 4-Hour Onsite Hardware Replacement |
| Support Coverage | Onsite engineer dispatched for replacement installation |
| Replacement Method | Advance hardware replacement following fault validation |
| Covered Hardware | Extreme Networks 5720-48MW |
| Software Support | Software updates, licenses, and configuration support are not included |
| Remote Monitoring | Continuous monitoring services are not provided |
| Training | End-user or administrator training is not included |
| Contract Scope | Hardware replacement service only |
| Service Eligibility | Valid for covered hardware under active support contract |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
