Description
The Extreme Networks EW 4HR Onsite RMA Only Service for 5720-48MXW (97308-5720-48MXW) delivers rapid hardware replacement support designed to minimize network downtime. With a four-hour onsite response window, this service ensures that eligible hardware failures are addressed quickly through expedited RMA processing and onsite delivery of replacement components.
This support option is ideal for organizations running mission-critical network environments that require fast recovery and minimal disruption. The service focuses specifically on hardware replacement, providing timely logistics and onsite assistance to restore operational performance efficiently.
Backed by Extreme Networks’ enterprise-grade support infrastructure, this 4-hour onsite RMA-only coverage helps maintain business continuity while optimizing network reliability.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Manufacturer | Extreme Networks, Inc. |
| Service Type | Extended Warranty (EW) |
| Support Coverage | 4-Hour Onsite RMA Only |
| Response Time | 4 Hours (Onsite) |
| Coverage Focus | Hardware Replacement (RMA Processing & Delivery) |
| Onsite Support | Onsite Delivery of Replacement Hardware Within 4 Hours |
| Technical Assistance | Hardware Replacement Coordination and Support |
| Parts Replacement | Included Under RMA Terms |
| Applicable Model | 5720-48MXW |
| SKU | 97308-5720-48MXW |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
