Description
Extreme Networks 4HR Onsite RMA Support for 7720-32C-AC-R delivers rapid response and hardware replacement services to minimize downtime in mission-critical network environments. Designed for organizations that require high availability, this service provides four-hour onsite response with RMA-only coverage for eligible hardware failures.
With 4-hour onsite support, certified service personnel are dispatched to your location to replace failed components, helping restore operations quickly and efficiently. This service is ideal for enterprise, campus, and data center deployments where downtime must be tightly controlled.
RMA-only coverage ensures streamlined hardware replacement without bundled software or additional managed services, making it a focused and cost-effective support solution for maintaining operational continuity.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | EW 4HR Onsite RMA Only |
| SKU | 97308-7720-32C-AC-R |
| Supported Hardware | Extreme Networks 7720-32C-AC-R |
| Response Time | 4 Hours Onsite |
| Service Coverage | Onsite Hardware Replacement (RMA Only) |
| Support Scope | Failed hardware component replacement |
| Technical Assistance | Access to Extreme Networks support services |
| Service Availability | 24x7 support response |
| Parts Replacement | Included under RMA terms |
| Installation of Replacement Parts | Performed onsite by authorized personnel |
| Software Support | Not included under RMA-only coverage |
| Service Duration | As defined at time of purchase |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
