Description
Extreme Networks ExtremeWorks 4-Hour Onsite Hardware Replacement Service provides rapid hardware replacement and onsite support designed to keep mission-critical networks operating with minimal interruption. With a four-hour response objective, this service ensures that qualified service personnel arrive onsite quickly with replacement hardware to restore affected equipment to operational status.
Designed for enterprises that rely on consistent network uptime, this ExtremeWorks service level delivers fast remediation and dependable hardware support for the covered Extreme Networks device. In the event of a hardware failure, an RMA is issued and a replacement unit is delivered and installed onsite, minimizing operational risk and accelerating recovery. This service is ideal for organizations that require fast response and professional onsite assistance to maintain continuous network availability.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Name | ExtremeWorks 4-Hour Onsite RMA Service |
| SKU | 97308-H34087 |
| Supported Hardware | Extreme Networks device associated with H34087 |
| Service Type | Hardware Replacement with Onsite Support |
| RMA Coverage | Replacement unit provided through Extreme Networks RMA process |
| Onsite Response Time | Technician dispatch with a four-hour onsite response objective after issue diagnosis and service request approval |
| Service Delivery | Onsite technician delivers and installs replacement hardware |
| Coverage Window | Available according to ExtremeWorks service contract terms and regional availability |
| Replacement Parts | Genuine Extreme Networks replacement hardware supplied through official RMA process |
| Service Objective | Rapid restoration of network hardware functionality after verified failure |
| Deployment Environment | Enterprise networks, data centers, campus infrastructure, and critical connectivity environments |
| Service Benefit | Minimizes downtime and accelerates hardware restoration through rapid onsite response |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
