Description
Extreme Networks EW 4-Hour Onsite RMA Service provides rapid hardware replacement support designed to minimize downtime for critical network infrastructure. With a guaranteed four-hour onsite response target following issue diagnosis and RMA authorization, this service ensures that failed hardware is quickly replaced by qualified personnel to restore operations as fast as possible.
This support offering is ideal for enterprise and mission-critical environments where network availability is essential. Once a hardware failure is confirmed, Extreme Networks dispatches a replacement unit and coordinates onsite service delivery to ensure the affected device is replaced efficiently. The RMA-only structure focuses specifically on expedited hardware replacement, allowing organizations to maintain operational continuity while reducing disruption to network services.
By leveraging Extreme Networks’ global support infrastructure and rapid logistics capabilities, organizations benefit from dependable response times and streamlined replacement procedures. This service is designed to help IT teams maintain network reliability, reduce recovery time, and protect productivity in demanding enterprise environments.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | ExtremeWorks (EW) Hardware Support Service |
| SKU | 97308-H34754 |
| Covered Equipment | Extreme Networks hardware associated with part number H34754 |
| Support Scope | Hardware replacement service delivered through the Extreme Networks RMA process |
| Response Time | Four-hour onsite response target after RMA approval and service dispatch |
| Onsite Support | Certified service personnel dispatched to the installation location |
| Replacement Delivery | Advance shipment of replacement hardware coordinated with onsite visit |
| Service Coverage | Hardware failure requiring replacement through authorized RMA process |
| Technical Assistance | Access to Extreme Networks support resources for issue verification and RMA coordination |
| Deployment Environment | Enterprise, campus, data center, and mission-critical networking environments |
| Service Objective | Accelerate hardware replacement to reduce operational downtime |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
