Description
The Extreme Networks ExtremeWorks 4-Hour Onsite Hardware Replacement (RMA) Service provides rapid response and mission-critical support for organizations operating high-availability network environments. Designed for enterprises that require minimal downtime, this service ensures that a certified technician arrives onsite within four hours after a replacement request is approved, delivering and installing the replacement hardware for the covered device.
With ExtremeWorks support, businesses gain access to streamlined hardware replacement workflows, accelerated logistics, and expert onsite service to restore network functionality quickly. This service is ideal for environments where network infrastructure uptime directly impacts productivity, operational continuity, and service delivery.
By leveraging Extreme Networks’ global support infrastructure and logistics network, the 4-Hour Onsite RMA service helps IT teams reduce operational risk, shorten recovery times, and maintain resilient network operations across critical deployments.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | ExtremeWorks Hardware Support Service |
| Service Level | 4-Hour Onsite Hardware Replacement |
| Response Objective | Technician dispatched with replacement hardware within four hours after RMA approval |
| Service Coverage | Onsite delivery and replacement of failed hardware |
| Support Model | Remote diagnostics followed by onsite hardware replacement |
| Replacement Method | Advance hardware replacement with onsite technician installation |
| Coverage Scope | Hardware replacement service for the specified Extreme Networks device |
| Service Availability | Enterprise-grade support designed for mission-critical network environments |
| Service Activation | Requires active support contract associated with the covered hardware |
| Manufacturer | Extreme Networks, Inc. |
| Product Code | H35311 |
| SKU | 97308-H35311 |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
