Description
Extreme Networks ExtremeWorks 4-Hour Onsite RMA Service provides rapid hardware replacement support for the H35314 platform, ensuring minimal downtime and uninterrupted network performance. Designed for mission-critical enterprise environments, this service delivers fast response times with onsite replacement support to quickly restore failed hardware and maintain operational continuity.
With ExtremeWorks 4-Hour Onsite RMA coverage, organizations benefit from prioritized service response and coordinated logistics for replacement hardware delivery. When a hardware issue is diagnosed, a certified service professional is dispatched to the customer site with the replacement unit, enabling fast recovery and reducing the burden on internal IT teams.
This service is ideal for enterprises, campuses, and data center deployments where network availability is essential. By combining advanced technical assistance with guaranteed response timelines, Extreme Networks ensures that infrastructure reliability and business productivity remain protected.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Name | ExtremeWorks 4-Hour Onsite RMA Hardware Replacement Service |
| Manufacturer Part Number | 97308-H35314 |
| Covered Hardware | Extreme Networks H35314 |
| Service Type | Hardware Support and Replacement |
| Response Time | 4-Hour Onsite Response |
| Replacement Method | Onsite RMA with technician-dispatched hardware replacement |
| Service Coverage | Enterprise network hardware maintenance and support |
| Support Access | 24x7 technical assistance and service request handling |
| Logistics Handling | Coordinated replacement hardware delivery to customer site |
| Deployment Environment | Enterprise networks, campus infrastructure, and data centers |
| Service Objective | Rapid restoration of network hardware to minimize downtime |
| Service Category | ExtremeWorks Hardware Support Service |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
