Description
Extreme Networks EW 4HR Onsite RMA Service provides rapid hardware replacement and on-site support designed to keep mission-critical networks running with minimal disruption. With a guaranteed four-hour response window, this service ensures that eligible hardware failures are addressed quickly through expedited replacement and qualified technical assistance.
Ideal for enterprise and campus environments where uptime is essential, this service allows organizations to maintain operational continuity by reducing mean time to repair (MTTR). Extreme Networks’ expert support infrastructure and logistics network work together to deliver replacement hardware and on-site service within the defined response window.
By pairing proactive service logistics with reliable hardware replacement, the EW 4HR Onsite RMA service helps IT teams maintain resilient network infrastructure while minimizing service interruptions and operational risk.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | EW 4HR Onsite RMA Hardware Replacement |
| SKU | 97308-H35315 |
| Covered Hardware | Extreme Networks H35315 |
| Response Time | Four-hour onsite response for eligible hardware failures |
| Support Scope | Rapid hardware replacement with onsite technician dispatch when required |
| Service Coverage | Designed for enterprise and mission-critical network environments |
| Replacement Method | Advanced hardware replacement delivered through Extreme Networks logistics network |
| Technical Assistance | Access to Extreme Networks technical support for service coordination |
| Service Objective | Minimize downtime and maintain network availability |
| Deployment Type | Service contract for supported Extreme Networks hardware |
| Service Category | Hardware support and replacement service |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
