Description
Extreme Networks EW 4HR Onsite RMA Service for H35360 provides enterprise-grade hardware replacement with rapid onsite response to minimize network disruption. Designed for mission-critical environments, this service ensures that eligible hardware failures are addressed quickly through expedited replacement and professional onsite support.
With a four-hour onsite response objective following issue diagnosis and RMA authorization, organizations benefit from faster restoration of network operations and reduced downtime risk. Extreme Networks’ enterprise support infrastructure helps IT teams maintain reliability, operational continuity, and performance across demanding network deployments.
This service is ideal for businesses that rely on high-availability networking infrastructure and require accelerated hardware replacement support backed by Extreme Networks expertise.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | Extended Warranty (EW) Hardware Replacement Service |
| SKU | 97308-H35360 |
| Covered Hardware | Extreme Networks H35360 |
| Service Level | 4 Hour Onsite Response for RMA Replacement |
| Replacement Method | Return Material Authorization (RMA) with expedited hardware replacement |
| Onsite Support | Certified technician dispatched to install replacement hardware when required |
| Response Objective | Four-hour onsite response following issue diagnosis and RMA approval |
| Support Scope | Hardware failure replacement and restoration of operational service |
| Service Availability | Designed for enterprise and mission-critical network environments |
| Compatibility | Intended for supported Extreme Networks devices associated with H35360 |
| Manufacturer | Extreme Networks, Inc. |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
