Description
The Extreme Networks EW 4HR Onsite RMA Only service for H35437 (97308-H35437) provides rapid hardware replacement support designed to minimize downtime and maintain business continuity. With a four-hour onsite response objective, this service ensures that eligible failed hardware is replaced quickly by qualified service personnel.
This RMA-only support offering is ideal for organizations that require accelerated hardware replacement without additional software updates or managed services. Extreme Networks’ expert logistics and field service teams work to deliver and install replacement components within the defined service window, helping IT teams restore operations efficiently.
Designed for mission-critical environments, this service enhances operational resilience while keeping support focused specifically on hardware replacement needs.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Manufacturer Part Number | 97308-H35437 |
| Service Type | Extended Warranty (EW) |
| Support Level | 4-Hour Onsite RMA Only |
| Covered Equipment | H35437 |
| Response Time | 4-Hour Onsite Response Objective |
| Replacement Method | Advanced Hardware Replacement |
| Onsite Technician | Included for hardware swap |
| Software Support | Software updates and upgrades are not included under this RMA-only service |
| Technical Assistance Center (TAC) | Access for hardware-related RMA coordination |
| Service Scope | Hardware replacement only; does not include configuration, optimization, or managed services |
| Service Availability | Available based on regional service coverage and eligibility |
| Contract Term | As specified at time of purchase |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
