Description
The Extreme Networks EW 4-Hour Onsite RMA Only Service for H35438 (97308-H35438) delivers rapid hardware replacement with a four-hour onsite response window. Designed for organizations that require minimal downtime, this service ensures that eligible hardware failures are addressed quickly through expedited RMA processing and onsite parts replacement.
With this support level, Extreme Networks provides fast dispatch of replacement components and onsite technical assistance when required. This offering is ideal for mission-critical network environments where operational continuity is essential and extended outages are not acceptable.
EW 4-Hour Onsite RMA Only service focuses specifically on hardware replacement logistics and response speed, helping IT teams restore service quickly and maintain business productivity.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Manufacturer Part Number | 97308-H35438 |
| Service Level | EW (ExtremeWorks) |
| Support Type | Onsite RMA Only |
| Response Time | 4-Hour Onsite Response |
| Coverage Scope | Hardware replacement for eligible device |
| Parts Delivery | Expedited replacement parts shipment |
| Onsite Support | Included for hardware replacement |
| Remote Technical Support | Not included under RMA Only service |
| Software Updates & Upgrades | Not included |
| Service Availability | Per Extreme Networks service terms and regional availability |
| Intended Device | H35438 |
| Service Category | Hardware Support Service |
| Contract Type | Support Renewal or New Service Contract |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
