Description
Extreme Networks ExtremeWorks 4-Hour Onsite RMA Service provides rapid hardware replacement and onsite support to help enterprises maintain network continuity and minimize downtime. Designed for mission-critical deployments, this service ensures that in the event of hardware failure, Extreme Networks coordinates a replacement unit and dispatches qualified personnel to the installation site within four hours of issue confirmation.
With ExtremeWorks onsite RMA coverage, organizations gain fast incident response, streamlined replacement logistics, and expert onsite assistance to restore operations quickly. This service is ideal for environments that require high availability and minimal service disruption, such as enterprise campuses, data centers, and distributed network infrastructures.
Backed by Extreme Networks service expertise, the 4-hour onsite response commitment supports operational resilience while reducing the risks associated with unexpected hardware outages.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Name | ExtremeWorks 4-Hour Onsite RMA Service |
| SKU | 97308-H35446 |
| Covered Hardware Model | H35446 |
| Service Type | Hardware Replacement and Onsite Support |
| Response Time | Four-hour onsite response after issue confirmation |
| Replacement Method | Advanced hardware replacement coordinated through RMA process |
| Onsite Support | Certified technician dispatched to installation site |
| Service Objective | Rapid restoration of network hardware functionality |
| Deployment Environment | Enterprise networks, campus infrastructures, and data centers |
| Support Coverage | Replacement logistics and onsite service coordination |
| Use Case | Mission-critical networks requiring rapid onsite recovery |
| Service Delivery | Provided by Extreme Networks authorized support infrastructure |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
