Description
Extreme Networks ExtremeWorks 4-Hour Onsite RMA Replacement Service provides rapid hardware replacement and onsite response for mission-critical network environments. Designed for organizations that require maximum uptime and operational continuity, this service ensures that failed hardware covered under the agreement is quickly replaced with minimal disruption.
With a 4-hour onsite response window, Extreme Networks dispatches qualified service personnel and replacement hardware directly to your location after a support case and RMA have been issued. This accelerated response helps IT teams restore network availability quickly and maintain performance across enterprise infrastructure.
ExtremeWorks support services are built for high-availability environments such as enterprise campuses, data centers, and distributed network deployments. By combining rapid logistics, expert service coordination, and dependable hardware replacement, this service helps organizations reduce downtime risk and maintain consistent network operations.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Name | ExtremeWorks 4-Hour Onsite RMA Replacement Service |
| SKU | 97308-H35447 |
| Covered Hardware | Extreme Networks hardware associated with model H35447 |
| Service Type | Hardware Replacement via Return Material Authorization (RMA) |
| Response Time | 4-Hour onsite response after RMA approval |
| Service Delivery | Certified service personnel dispatched to the customer location with replacement hardware |
| Replacement Coverage | Failed hardware is replaced with an equivalent Extreme Networks component |
| Service Scope | Rapid hardware replacement to restore network availability and maintain infrastructure uptime |
| Support Model | Enterprise-grade support designed for mission-critical network environments |
| Deployment Environment | Enterprise networks, campus infrastructure, and data center deployments |
| Manufacturer | Extreme Networks, Inc. |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
