Description
Extreme Networks ExtremeWorks 4-Hour Onsite RMA Service provides rapid hardware replacement and onsite support to minimize network downtime and maintain operational continuity for enterprise environments. Designed for organizations that rely on highly available network infrastructure, this service ensures that defective hardware is quickly addressed through an expedited return material authorization process combined with a four-hour onsite response window.
With ExtremeWorks support, certified technicians are dispatched to the installation site to replace failed components and restore functionality as quickly as possible. This service is ideal for mission-critical deployments such as data centers, campus networks, healthcare systems, and large-scale enterprise infrastructures where downtime can significantly impact operations.
By combining fast hardware replacement logistics with expert onsite service, Extreme Networks helps IT teams maintain network performance, reliability, and operational resilience while reducing the risks associated with hardware failures.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Name | ExtremeWorks 4-Hour Onsite RMA Service |
| SKU | 97308-H35449 |
| Manufacturer Part Number | H35449 |
| Service Type | Hardware Replacement and Onsite Support |
| Response Time | Technician arrival within four hours after service request confirmation |
| RMA Service | Expedited Return Material Authorization for defective hardware replacement |
| Onsite Support | Certified technician dispatched to customer site for hardware replacement |
| Replacement Coverage | Replacement of failed hardware components associated with the covered device |
| Service Delivery Method | Onsite field service with rapid parts logistics |
| Service Availability | Enterprise support designed for mission-critical network infrastructure |
| Supported Equipment | Extreme Networks hardware associated with part number H35449 |
| Intended Environment | Data centers, enterprise campuses, large-scale networks, and critical infrastructure deployments |
| Service Objective | Rapid restoration of hardware functionality and minimized network downtime |
| Manufacturer | Extreme Networks, Inc. |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
