Description
Extreme Networks ExtremeWorks 4-Hour Onsite RMA Service delivers rapid hardware replacement and expert onsite support to keep mission-critical network environments operating without disruption. Designed for enterprises that require minimal downtime, this service provides expedited response and replacement for the supported Extreme Networks hardware model.
With a 4-hour onsite response objective, certified technicians are dispatched quickly to diagnose hardware failures and replace defective components through the Return Material Authorization (RMA) process. This service helps organizations maintain high availability across core switching infrastructure, reducing operational risk and ensuring business continuity.
ExtremeWorks services are backed by Extreme Networks' global support infrastructure, giving IT teams fast access to expert assistance, streamlined hardware replacement, and dependable service coverage for demanding enterprise networks.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | ExtremeWorks Hardware Replacement Service |
| SKU | 97308-H35450 |
| Supported Hardware | Extreme Networks H35450 |
| Service Coverage | 4-Hour Onsite Response with RMA Hardware Replacement |
| Support Model | Onsite technician dispatch with hardware replacement |
| Replacement Method | Return Material Authorization (RMA) hardware exchange |
| Response Time Objective | Technician onsite within approximately four hours where service is available |
| Service Scope | Diagnosis of hardware failure and replacement of defective unit |
| Coverage Window | Standard Extreme Networks support coverage terms apply |
| Deployment Environment | Enterprise networks, data centers, campus networks, and critical infrastructure |
| Service Delivery | Provided through Extreme Networks certified support engineers |
| Service Category | Enterprise Hardware Support Service |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
