Description
Extreme Networks 4-Hour Onsite RMA Service provides rapid hardware replacement support for the VSP4900-24XE-B3 switch, helping organizations maintain network uptime and operational continuity. With this enterprise support entitlement, failed hardware is replaced through an expedited Return Material Authorization (RMA) process combined with onsite service delivery within four hours of case confirmation.
Designed for mission-critical network environments, this service helps minimize downtime by ensuring that replacement hardware is delivered quickly and installed by qualified personnel. It is ideal for data centers, campus networks, and enterprise edge deployments where network availability and performance are essential.
By combining fast hardware replacement with onsite support, Extreme Networks enables IT teams to maintain resilient infrastructure while reducing operational risk and recovery time.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Manufacturer SKU | 97308-VSP4900-24XE-B3 |
| Service Type | Enterprise Warranty Service with Return Material Authorization |
| Support Program | ExtremeWorks 4-Hour Onsite RMA Service |
| Supported Hardware | Extreme Networks VSP4900-24XE-B3 Ethernet Switch |
| Replacement Coverage | Hardware replacement through the official RMA process for eligible failed components |
| Onsite Response Time | Onsite technician dispatch with a target response of four hours after case confirmation |
| Service Delivery | Replacement hardware delivered and installed at the customer site when required |
| Technical Assistance | Access to Extreme Networks technical support for troubleshooting and service coordination |
| Coverage Scope | Designed for enterprise, campus, and data center networking environments |
| Service Objective | Reduce downtime by enabling rapid diagnosis, replacement authorization, and onsite hardware restoration |
| Deployment Compatibility | Supports Extreme Networks VSP 4900 Series switching platforms |
| Service Activation | Requires an active support contract and valid service entitlement for the covered device |
| Installation Requirement | Onsite technician assistance included for hardware replacement procedures |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
