Description
Extreme Networks ExtremeWorks 4-Hour Onsite RMA Service provides rapid hardware replacement and onsite response to help maintain continuous network operations. Designed for enterprise environments that depend on the Extreme Networks X695-48Y-8C platform, this service delivers expedited hardware replacement through an RMA process combined with a four-hour onsite response window.
With this service agreement, organizations gain priority support logistics and fast dispatch of replacement hardware in the event of a device failure. Extreme Networks coordinates the return merchandise authorization and onsite delivery process, helping IT teams restore service quickly while minimizing disruption to mission-critical switching infrastructure.
This service is ideal for organizations operating high-availability campus, data center, and aggregation networks where downtime must be minimized and operational continuity is essential.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | ExtremeWorks Hardware Replacement Support |
| Service Level | 4-Hour Onsite Response |
| Replacement Method | Return Merchandise Authorization (RMA) hardware replacement |
| Supported Device | Extreme Networks X695-48Y-8C Switch |
| Manufacturer SKU | 97308-X695-48Y-8C |
| Response Coverage | Technician or logistics response targeted within four hours where service is available |
| Replacement Delivery | Rapid shipment and onsite delivery of replacement hardware after RMA approval |
| Support Scope | Hardware failure replacement service designed to restore network switch operation |
| Intended Environment | Enterprise campus networks, aggregation layers, and high-availability switching environments |
| Service Category | Vendor support service for Extreme Networks switching infrastructure |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
