Description
Extreme Networks ExtremeWorks 4-Hour Onsite RMA Service provides rapid hardware replacement and onsite support for the X695-48Y-8C-DC-R switch, helping organizations maintain continuous network availability. This enterprise-grade service is designed for mission-critical environments where downtime must be minimized and infrastructure reliability is essential.
With a 4-hour onsite response commitment, Extreme Networks dispatches qualified service personnel directly to your location to replace failed hardware and restore network operations quickly. The service streamlines the RMA process and ensures that replacement components and expert assistance are delivered without delay.
ExtremeWorks support helps IT teams maintain operational continuity, reduce recovery time, and protect critical network infrastructure in data centers, campus networks, and high-performance enterprise environments.
| Specification | Details |
|---|---|
| Service Type | ExtremeWorks Hardware Replacement Service (RMA Only) |
| Brand | Extreme Networks |
| Supported Device | Extreme Networks X695-48Y-8C-DC-R |
| SKU | 97308-X695-48Y-8C-DC-R |
| Response Time | 4-Hour Onsite Hardware Replacement Response |
| Service Coverage | Onsite support with technician dispatch |
| Replacement Method | Return Material Authorization (RMA) hardware replacement |
| Service Scope | Failed hardware diagnosis and replacement coordination |
| Technical Assistance | Access to Extreme Networks technical support resources |
| Parts Replacement | Replacement hardware provided as part of RMA process |
| Service Availability | Enterprise support designed for critical network environments |
| Use Case | Data centers, campus networks, and enterprise switching infrastructure |
| Service Objective | Rapid hardware recovery to minimize network downtime |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
