Description
The Extreme Networks EW EDU Next Business Day Parts-Only RMA Service provides educational customers with reliable hardware replacement coverage for the AP4020-WW-5PK access point bundle. This service is designed to minimize downtime by ensuring eligible replacement parts are shipped on the next business day following fault verification.
This parts-only RMA service focuses strictly on hardware replacement and does not include onsite labor, advance hardware replacement, or technical support. It is ideal for education environments that maintain internal IT resources and require predictable, cost-effective warranty coverage for critical wireless infrastructure.
| Attribute | Details |
|---|---|
| Brand | Extreme Networks |
| SKU | 97304-AP4020-WW-5PK |
| Service Type | Educational Warranty (EW) |
| Coverage Level | Parts-Only RMA |
| Replacement Timeframe | Next Business Day (after failure confirmation) |
| Supported Hardware | AP4020-WW-5PK Access Point Bundle |
| Advance Hardware Replacement | Not included |
| Onsite Support | Not included |
| Technical Support | Not included |
| Customer Eligibility | Education customers only |
| Service Category | Manufacturer Warranty Service |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
