Description
Extreme Networks EW MonitorPLS Next Business Day Onsite Support provides enterprise-grade service assurance for the 8730-32D-AC-F platform. Designed for organizations that demand high availability and operational continuity, this service delivers proactive monitoring, rapid issue identification, and next business day onsite response to minimize downtime and business disruption.
With direct access to Extreme Networks technical experts and coordinated hardware replacement when required, MonitorPLS helps IT teams maintain network stability, performance, and security. This support offering is ideal for mission-critical environments where predictable service levels and fast recovery times are essential to maintaining service-level agreements and user experience.
| Specification | Details |
|---|---|
| Manufacturer | Extreme Networks |
| Service Type | EW MonitorPLS Support |
| Support Level | Next Business Day Onsite |
| Covered Model | 8730-32D-AC-F |
| SKU | 97411-8730-32D-AC-F |
| Service Coverage | Remote technical support and onsite hardware service |
| Response Time | Next Business Day onsite response after issue diagnosis |
| Parts Replacement | Included as required under service terms |
| Technical Assistance | Access to Extreme Networks support engineers |
| Monitoring | Proactive monitoring and incident management |
| Service Objective | Reduce downtime and maintain network performance |
| Contract Term | As defined at time of purchase |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
