Description
The Extreme Networks EW Next Business Day Advanced Hardware Replacement (AHR) service for AP4020-WW-5PK ensures fast recovery from hardware failures with minimal operational disruption. This service provides advanced replacement hardware shipped next business day, allowing organizations to restore wireless access quickly without waiting for the return of failed units.
Designed for enterprise and mission-critical WLAN environments, this coverage includes RMA-only hardware replacement for the AP4020-WW-5PK bundle. It does not include on-site labor or technical support, making it ideal for organizations with in-house IT teams that require rapid hardware availability and predictable service response times.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| SKU | 97004-AP4020-WW-5PK |
| Service Type | Extended Warranty – Advanced Hardware Replacement |
| Replacement Method | Advanced replacement unit shipped prior to return of failed hardware |
| Response Time | Next Business Day |
| Coverage Scope | Hardware replacement only (RMA service) |
| Supported Product | Extreme Networks AP4020-WW-5PK access point bundle |
| On-Site Support | Not included |
| Technical Support | Not included |
| Logistics | Replacement hardware shipped to customer location |
| Intended Use | Enterprise and campus wireless network continuity |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
