Description
The Extreme Networks EW Next Business Day Onsite RMA Service provides enterprise-grade hardware replacement support for the E-X695-48Y-8C-DC-R-L switch platform. Designed for organizations that require dependable network availability, this service ensures that failed hardware components are replaced quickly through an authorized Return Material Authorization (RMA) process combined with onsite technician assistance.
With Next Business Day onsite response, Extreme Networks coordinates the delivery of replacement hardware and dispatches a qualified technician to the deployment location to facilitate installation and restore operational performance. This service is ideal for mission-critical environments where minimizing downtime and maintaining consistent network performance are essential.
By leveraging Extreme Networks’ global support infrastructure, businesses gain reliable access to replacement logistics and expert field support, helping maintain uptime and operational continuity for campus, data center, and enterprise switching environments.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | ExtremeWorks Hardware Support Service |
| Service Level | Next Business Day Onsite Response |
| RMA Coverage | Authorized Return Material Authorization with hardware replacement logistics |
| Onsite Support | Qualified technician dispatched to the installation site for hardware replacement assistance |
| Response Time | Next Business Day onsite service following case confirmation |
| Supported Hardware | Extreme Networks E-X695-48Y-8C-DC-R-L switch platform |
| Service Scope | Replacement of failed hardware components through the Extreme Networks RMA process |
| Technical Assistance | Access to Extreme Networks technical support to diagnose hardware failure prior to replacement |
| Service Delivery | Coordinated parts shipment and onsite service to restore network operation |
| Deployment Environment | Enterprise campus networks, data centers, and mission-critical switching infrastructure |
| Compatibility | Designed specifically for Extreme Networks X695 Series hardware models |
| SKU | 97311-E-X695-48Y-8C-DC-R-L |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
