Description
The Extreme Networks Extended Warranty (EW) Next Business Day Onsite RMA Service for the AP4020-WW-5PK provides reliable hardware replacement support to help maintain network uptime. Under this service, Extreme Networks delivers a replacement unit on the next business day and provides onsite support for eligible RMA events.
This service is designed for organizations that require prompt, predictable hardware recovery without extended downtime. It covers hardware replacement only and does not include configuration, software, or advanced technical services.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Manufacturer SKU | 97011-AP4020-WW-5PK |
| Service Type | Extended Warranty (EW) |
| Support Level | Onsite RMA Service |
| Response Time | Next Business Day |
| Coverage Scope | Hardware replacement for AP4020-WW-5PK |
| Replacement Method | Advance replacement coordinated by Extreme Networks |
| Labor Included | Onsite technician support for RMA fulfillment |
| Software Support | Not included |
| Configuration Services | Not included |
| Coverage Duration | Contract term as purchased |
| Product Classification | Manufacturer Support Service |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
