Description
The Extreme Networks EW Next Business Day Onsite RMA Service 17101 provides expedited hardware replacement support designed to minimize downtime for mission-critical Extreme Networks equipment. This service delivers next business day onsite replacement under a Return Material Authorization (RMA) process, ensuring rapid restoration of failed hardware components.
This offering is RMA-only and focuses exclusively on replacement logistics and onsite delivery timing. It does not include technical troubleshooting, configuration assistance, or proactive monitoring. Ideal for organizations that maintain in-house technical expertise but require fast, dependable hardware replacement coverage from Extreme Networks.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| SKU | 97311-17101 |
| Service Name | EW Next Business Day Onsite RMA Only |
| Service Level | Next Business Day onsite hardware replacement |
| Coverage Type | Hardware replacement under RMA process |
| Onsite Support | Onsite delivery of replacement hardware only |
| Response Time | Replacement hardware delivered by next business day after RMA approval |
| Included Services | Hardware replacement logistics and onsite delivery |
| Excluded Services | Technical support, troubleshooting, installation, configuration, monitoring |
| Support Scope | RMA-only coverage for eligible Extreme Networks hardware |
| Intended Use | Minimize downtime through fast hardware replacement |
| Product Type | Support and maintenance service |
| Physical Item Shipped | Replacement hardware unit only |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
